Reply To: E-mail not working on Mobile Devices only

IT Support Forum Forums Telephony iPhone Troubleshooting E-mail not working on Mobile Devices only Reply To: E-mail not working on Mobile Devices only

#802
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Keymaster

Hmmmm, so theoretically if he hasn’t changed his settings (he probably has, because he’s a user – wouldn’t surprise me if he changed the OWA address to the exchange server to the internal name of the server), then something must have changed… So check that other users are able to get work email on their phones, if not you might have a bigger problem. If only he doesn’t work, he must have changed his settings (probably while trying to change his personal email settings or something). Maybe try setting it up on his phone from scratch?