Unable to print labels to a remote label printer Posted on by Rock2go IT Support Forum › Forums › Printers, Print Servers and Printing › General Discussion › Unable to print labels to a remote label printer This topic contains 3 replies, has 2 voices, and was last updated by Webmaster 5 years ago. Author Posts July 15, 2014 at 9:55 am #457 Rock2goParticipant Since workstations were upgraded to win7 OS, users can no longer print labels to a remote label printer from outside the office but works fine printing inside the office. The printer is a Saito Advantage LX model. July 15, 2014 at 11:26 am #461 WebmasterKeymaster Just to clarify: The printer is in the central office and the users can’t print from remote sites? OR The printer is in a remote office and the users can’t print from the central office? Can the users that can’t print, ping the remote printer? July 16, 2014 at 4:19 pm #473 Rock2goParticipant The label printer is a Raglan based office and users external to the Raglan office cannot print to it, neither can it be pinged remotely. However there is a Ricoh laser printer which is pingable externally and can be printed to remotely… Both printers return an IP segment of 10.150.112.xx July 17, 2014 at 8:39 am #474 WebmasterKeymaster Is the remote site on a FrameRelay / OneOffice type connection or a separate broadband connection? If a user in the remote site does an ipconfig, what IP do they get? Author Posts You must be logged in to reply to this topic.