Unable to print labels to a remote label printer

IT Support Forum Forums Printers, Print Servers and Printing General Discussion Unable to print labels to a remote label printer

This topic contains 3 replies, has 2 voices, and was last updated by  Webmaster 3 years, 3 months ago.

  • Author
    Posts
  • #457

    Rock2go
    Participant

    Since workstations were upgraded to win7 OS, users can no longer print labels to a remote label printer from outside the office but works fine printing inside the office. The printer is a Saito Advantage LX model.

  • #461

    Webmaster
    Keymaster

    Just to clarify:

    The printer is in the central office and the users can’t print from remote sites?

    OR

    The printer is in a remote office and the users can’t print from the central office?

    Can the users that can’t print, ping the remote printer?

  • #473

    Rock2go
    Participant

    The label printer is a Raglan based office and users external to the Raglan office cannot print to it, neither can it be pinged remotely.

    However there is a Ricoh laser printer which is pingable externally and can be printed to remotely… Both printers return an IP segment of 10.150.112.xx

  • #474

    Webmaster
    Keymaster

    Is the remote site on a FrameRelay / OneOffice type connection or a separate broadband connection?

    If a user in the remote site does an ipconfig, what IP do they get?

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