Printing in Colour when Black and White is Selected

IT Support Forum Forums Printers, Print Servers and Printing Troubleshooting Printing in Colour when Black and White is Selected

This topic contains 1 reply, has 1 voice, and was last updated by  lauraexplorer6 3 years, 3 months ago.

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  • #631

    lauraexplorer6
    Participant

    Why would a printer still print out in colour when the user chooses black and white? I’m troubleshooting for a user who is printing from a browser application and they have selected the printer (black and white) but it still comes out in colour.

    I gather the printer is set up twice in the printer manager, once for colour printing and once for black and white.

    My guess is that the printer settings are wrong somewhere. But any advise of what direction to go in would be appreciated.

  • #632

    lauraexplorer6
    Participant

    Problem was isolated to the browser. When she went in to print the colour side was coming up automatically and the user just wasn’t choosing the correct “printer”.
    Changed the default back to black and white. Problem resolved!

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