First, check if all drivers are installed properly. Often times your laptop is missing a driver which is essential for the Bluetooth to work. If you have all the drivers and your Bluetooth is still not working check the bios settings and enable Bluetooth, if it is not enabled.
If this does not solve your problem show your laptop to a professional, because it could be a hardware problem, or you could buy an external Bluetooth and connect it to your laptop. A good Bluetooth shouldn’t cost more than $3 (U.S dollar)