How To Restore Trend Micro Control Manager

IT Support Forum Forums Antivirus Trend Micro Control Manager Backup and Restore How To Restore Trend Micro Control Manager

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    Webmaster
    Keymaster

    Sometimes things happen with Trend Micro Control Manager and you need to restore from a backup. Here’s how to restore Trend Micro Control Manager:

    Restoring Trend Micro Control Manager with a Working Database

    If you just need to restore Trend Micro Control Manager and your SQL database is on a different server and doesn’t need restoring, you can do the following:

    1. Install Trend Micro Control Manager from the install media
    2. Patch Trend Micro Control Manager to the same level that it was patched before the restore
    3. Start DBConfig and enter the details of your working Trend Micro Control Manager SQL database and SQL instance

    Restoring Trend Micro Control Manager and the Trend Micro Control Manager Database

    If you need to restore Trend Micro Control Manager and the database from backup, this option is for you. To restore Trend Micro Control Manager and SQL database:

    1. Remove the old Trend Micro Control Manager server from the network
    2. Navigate to the backed up version of the TMI.cfg file, stored in C:\Program Files (x86)\Trend Micro\COMMON\TMI
    3. Find the value of the HostID variable (you’ll need this later)
    4. Install Windows Server and ensure the name and IP address are the same as the old Trend Micro Control Manager server you want to restore. Patch this server to the same Windows patch level as the old server
    5. If you are restoring your entire domain, ensure that any previously used DNS aliases are recreated
    6. Create the following directory: C:\Program Files\Trend Micro\
    7. Restore the CmKeyBackup directory and files to the C:\Program Files\Trend Micro\ directory
    8. Install Trend Micro Control Manager, ensuring that the IP address and FQDN are set as they were in the TMI.cfg file in step 2. Allow the installation to create a new SQL database
    9. Install any Trend Micro Control Manager patches to patch to the same level as the server was prior to restoring
    10. Stop the following services:
      Trend Micro Control Manager service
      Trend Micro Management Infrastructure service
      Trend Micro Common CGI Service
      World Wide Web Service
    11. Restore the files required to backup Trend Micro Control Manager
    12. Restore the SQL database, overwriting the newly created SQL database
    13. Use the DBConfig tool to configure Trend Micro Control Manager restored database

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